Trustees’ compliance with their statutory duties

The trustees of Islamic Relief Worldwide are required to state how they have complied with their duties in ‘regard to matters in Section 172(1) of the Companies Act 2006’. The matters alluded to are given as headings below and in each section, we have detailed how the trustees have complied.

The likely consequence of any decision in the long term

In 2023, the charity launched a new 10-year Global Strategy, under which we will operate until 2033. In order to meet the strategy’s objectives, the Board of Trustees has to pay due regard to the long-term consequences of its decisions. Throughout the life of the strategy, its implementation is led by Islamic Relief family-wide inclusive task forces and regularly monitored through biannual progress reports, which help inform the long-term decision-making required to achieve the objectives set out in our strategy.

The interests of the charity’s employees

The trustees fully appreciate the work of our colleagues and involve them to the greatest extent possible so that their interests are served. For example, we conduct general consultation with our colleagues on policies before bringing them to the Board of Trustees for approval. Another example is that of the Gender Equality Steering Group, which is chaired by a trustee, supported by two co-chairs from among our staff. The Group is made up of individuals from across the Islamic Relief Worldwide workforce, representing all sections of the organisation. The Chair of the Board of Trustees and the CEO hold organisation-wide webinars in which colleagues are encouraged to express their views and concerns. The Chair then reports back to the rest of the Board so that appropriate actions can be taken to address any matters raised.

The need to foster the charity’s business relationships with suppliers, customers and others

The trustees recognise the value in fostering relationships with all the charity’s stakeholders. This leads to loyalty, mutual respect, trust and openness. Although our vetting processes for onboarding partners and suppliers are necessarily rigorous, we try to build their capacity whenever possible by offering advice and sharing policies and procedures. Islamic Relief Worldwide would not exist were it not for the generosity of our donors, so we exert a great deal of effort in keeping in touch with them in the manner that they prefer and informing them of what their contributions have achieved. We try to give our volunteers the most rewarding experience possible, not least because we know that such an experience may lead to them becoming a committed employee, donor or advocate. Most volunteers support our fundraising effort; volunteering at our charity shops, getting involved in campaigning, joining our call centre operations, delivering fundraising cakes or acting as brand ambassadors. We value their time and commitment and offer our recognition through initiatives such as our annual Volunteer Award Ceremony. We have also created several volunteer development programmes that attract young adults and working professionals alike to develop the leadership and life skills needed to be effective volunteers. Our flagship programme, AimIR, enables learners to earn a Level 3 certificate in Leadership.

The impact of the charity’s operations on the community and the environment

Islamic Relief is committed to tackling climate change and spends considerable resources advocating and campaigning in this regard. It is incumbent on us to pay due regard to the impact our operations have on the environment. Accordingly, all our programmes are now designed to ensure that due attention is paid to their environmental impact. We are also endeavouring to reduce our carbon footprint by seeking to cut back air travel and making our future headquarters more energy efficient. More detailed information can be found in streamlined energy and carbon reporting.

Maintaining a reputation for high standards of business conduct

Our trustees are fully aware that the charity’s reputation for high standards of business conduct has played a major part in our growth. Accordingly, the Board of Trustees considers it imperative that this reputation is maintained. To this end, we employ rigorous vetting procedures when recruiting staff and set out clear standards of behaviour expected from them in the Code of Conduct, which is instilled in them at their induction and subsequently reinforced. We have fostered a culture that abhors bribery and corruption, and actively implement policies to prevent wrongdoing. Our procurement and ethical vetting procedures ensure that values are a key deciding factor in our selection of suppliers. Islamic Relief Worldwide requires all suppliers to adhere to our Code of Conduct, which encompasses the Modern Slavery Act 2015, the International Labour Standards as defined by the International Labour Organisation and the United Nations Global Compact’s 10 principles, which cover human rights, labour, the environment and anticorruption. In this way, we aim to attract and do business with partners who strive for the same high standards, cementing our reputation still further.

The need to act fairly between members of the company

We are committed to acting fairly between all members of the company, ensuring that decisions are made with integrity, transparency, and respect for the diverse perspectives within our governance. This includes treating members equitably, managing potential conflicts of interest responsibly, and upholding the highest standards of accountability in all deliberations. By fostering a culture of fairness and mutual respect, we strengthen trust, support effective decision-making, and safeguard the long-term interests and mission of Islamic Relief.

Trustees’ responsibilities

The trustees (who are also directors of Islamic Relief Worldwide for the purposes of company law) are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and regulations.

Company law requires the trustees to prepare financial statements for each financial year. Under that law the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland. Under company law, the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and the group, and of the incoming resources and application of resources, including the income and expenditure, of the charitable group for that period.

In preparing these financial statements, the trustees are required to:

  • select suitable accounting policies and then apply them consistently
  • observe the methods and principles in the Charities SORP (FRS 102)
  • make judgments and accounting estimates that are reasonable and prudent
  • state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements
  • prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable group will continue in business.

Trustees must keep adequate accounting records that are sufficient to:

  • show and explain the charitable company and the group’s transactions
  • disclose with reasonable accuracy at any time the financial position of the charitable group
  • enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005, the Charities Accounts (Scotland) Regulations 2006 (as amended) and the provisions of the trust deed.

The trustees are also responsible for safeguarding the assets of the charitable company and the group and, therefore, must take reasonable steps to prevent and detect fraud and other irregularities.

Public benefit

We develop strategic plans to make certain that we deliver maximum public benefit and achieve our strategic objectives, which fall under purposes defined by the Charities Act 2011. The trustees have carefully considered the Charity Commission’s general guidance on public benefit in setting our objectives and planning our activities.

Employees

The organisation recognises that it is only as good as the staff that it employs. Accordingly, Islamic Relief Worldwide is an equal opportunities employer, and we are proud to recruit and promote staff based on aptitude and ability, without discrimination. The steps we take include ensuring ‘blind shortlisting’ when recruiting to new roles, so applicants cannot be identified when we decide who to shortlist for interview. In 2025, a comprehensive training module was rolled out to ensure our recruiting managers are aware of their roles and responsibilities.

As set out in our Recruitment and Selection Policy, we make all reasonable adjustments necessary for candidates who tell us they have a disability, and give full and fair consideration to all applications. It is the policy of Islamic Relief Worldwide that the recruitment, training, career development and promotion of people with disabilities should, as far as possible, be identical to that of other employees. Our policies and procedures fully support our colleagues with disabilities, and we take active measures to do so. The organisation is responsive to the needs of its employees and as such, should any employee develop a disability during their time with us, we will make reasonable adjustments to their working environment, where possible, to keep the employee with the organisation.

Determined to do more, we have embedded an Equal Opportunities Policy throughout our organisation and remain committed to ensuring that learning and development opportunities are accessible to all colleagues. We actively support employee growth and development by providing opportunities to enhance skills and capabilities. We also encourage colleagues to engage with our organisational strategy and objectives, and to share their ideas, suggestions, and feedback to help inform and shape our future direction.

In 2025, Islamic Relief’s learning arm, the Humanitarian Academy for Development (HAD), received approval from the Board of Directors to establish a Coaching Academy to strengthen leadership capability and embed a coaching culture across Islamic Relief. This Academy will develop a pool of accredited internal coaches, creating sustainable in-house capacity to support colleagues across levels and geographies.

We strive to promote a healthy workplace. Islamic Relief has over 26 Mental Health First Aiders offering support and guidance to colleagues. We continue to provide greater flexibility to allow staff to achieve a better work-life balance and, in 2025, we continued with the model of hybrid working in the UK to allow staff to continue working from home for most of the week while developing a functional return to work premises to enhance cohesion and collaboration and boost morale. We provide all our UK-based staff with a healthcare cash plan and access to an employee assistance programme which includes online consultations with a doctor.

Auditors

A resolution to reappoint Grant Thornton UK LLP as auditors will be put to the members at the Annual General Meeting.

Qualifying third party indemnity provisions

Trustees’ indemnity insurance, indemnifying each trustee against liability to third parties, has been in place throughout the year ended 31 December 2025 and up to the date of approval of this report.

Fundraising structure

Islamic Relief Worldwide raises funds internationally through online platforms and through our Global Family Development Division. This division helps to establish and grow new member offices in countries where Islamic Relief does not have an office. It also works to strengthen links with institutional donors around the world. In the UK, we engage donors and fundraise through our strategic business unit, Islamic Relief UK. The overall UK fundraising objectives are agreed with the Board of Trustees and disseminated to Islamic Relief UK. The Board and Islamic Relief UK then plan accordingly, setting key performance indicators for their teams and delivering in accordance with the Fundraising Regulator’s Code of Fundraising, to which the charity adheres. Management regularly monitors the performance of the fundraising teams, and reports are issued to the Board periodically.

Fundraising approaches

The charity adheres to all relevant statutory regulations including the Data Protection Act 2018 and the Charities Act 2011. We are registered with the Fundraising Regulator and strive for best practice in fundraising by adhering to the Code of Fundraising Practice and are committed to its Fundraising Promise. Islamic Relief is also a member of the Institute of Fundraising. Our fundraising uses several different approaches, which include the following:

  • Major-donor giving
  • Corporate giving
  • Community fundraising
  • Digital peer-to-peer fundraising
  • Charity shops
  • Sponsored challenges
  • Live TV appeals
  • Live radio appeals
  • Volunteer activities
  • Direct mail
  • Social media fundraising
  • Influencer fundraising
  • Digital fundraising

Most of our activities are carried out by our own staff and volunteers. Islamic Relief Worldwide occasionally engages third-party organisations to fundraise on our behalf, subject to contractual agreements and requirements to meet the same standards observed by Islamic Relief Worldwide in our fundraising practices.

Volunteers

The commitment and passion of our network of volunteers continues to contribute greatly to the success of Islamic Relief Worldwide. These dedicated volunteers have been instrumental in supporting every aspect of our operations: across our shops, administration, fundraising and campaigning activities. Our active management of volunteers enables us to deploy them in the most effective way and enhances their experience.

In 2025, 3,000 volunteers gave their time across 2,500 activities. These included events, challenges, masjid engagements and some online funding efforts. The main volunteer-heavy activities were Charity Week and The Cake Campaign.

Volunteer engagements by region, 2025
RegionEngagements
London/South189
East Midlands104
West Midlands129
North East30
North West55
Scotland82

Some of our volunteers undertake a two-year CampaignIR advocacy and training programme designed to empower young people with the skills and knowledge to create meaningful change on issues such as Gaza and the climate crisis. The programme involves workshop delivery, coordination of activities and events, and participating in Gaza and climate-related mass lobby days in the UK Parliament. CampaignIR 2024/5 participants volunteered a minimum of 63 hours, with some participating in campaign activities outside of the formal programme. The 2025/6 cohort is still underway, with volunteers having spent approximately 21 hours with Islamic Relief by 2025’s end.

Charity Week

A student volunteer-led campaign, Charity Week engaged more than 900 volunteers across the globe and saw 101 UK educational institutions take part in the event. The project was run by 134 core volunteers who worked closely with our fundraising team. They received formal training and support to deliver an effective campaign which raised a total of £533,734.68. Globally, the effort raised over £2.5 million.

Code of Fundraising Practice

In 2025, we continued working on developing policies including our Donor Care Policy. We also continued to integrate the Code of Fundraising into our existing policies and procedures by documenting the complaints process, which is returned to the Fundraising Regulator annually. Our UK division manages and conducts fundraising on behalf of Islamic Relief Worldwide in the UK and the Global Family Division conducts fundraising internationally. We recruit fundraisers through a formal recruitment process. As members of staff, they are required to abide by the Code of Fundraising Practice. Monitoring the conduct of our fundraisers includes regular one-to-one meetings with their line managers.

Registered with Fundraising Regulator

Protecting vulnerable people

Islamic Relief Worldwide abides by the Fundraising Regulator’s Code of Fundraising Practice and ensures our colleagues and volunteers are fully briefed about the protection of vulnerable people. We brief staff and volunteers about best practice before they undertake any fundraising, making them aware of the need to identify, respect, support and protect vulnerable people. Our Supporter Relations Team have undertaken vulnerable persons training run by leading charity Samaritans. If the team are made aware of a vulnerable person who needs to be removed from a mailing list, they do so right away. Refunds are available on request where donations are found to have impacted a vulnerable person.

Complaints handling

We pride ourselves in having an open-door policy, providing stakeholders with transparency and an opportunity to give us feedback on their experience. However, there may be times when we do not meet the high standards we set ourselves. For such instances, we have a Fundraising Regulator-approved Complaints Policy in place. We try to make it easy for concerns and complaints to be raised via our website, where our Complaints Policy can be found. Complaints are captured centrally, dealt with in accordance with the process laid out in the policy and reported to the Fundraising Regulator through the annual return. In 2025 we received 597 complaints, each of which was handled in accordance with our complaints policy. Our supporter relations team processes and resolves complaints in line with our Complaints Policy. We also submit an annual complaints return to the Fundraising Regulator.